Operational Excellence Masterclass

Spring 2018 Session

Friday March 16th - Friday March 23rd - Friday March 30th

Book your training

Practical information

Lecturers

LANGUAGE

Dutch & English

CATERING

Business lunch and warm and cold beverages, refreshments included

LOCATION

MeetDistrict – Ghelamco Arena
Ottergemsesteenweg Zuid 808
9000 Gent

DATE

March 16th, 23rd & 30th 2018

HOURS

9.00 to 17.00

PRICE

1.800 Euros, excl. VAT
for 3 day-training,
incl. catering and course materials

Subscriptions need to be confi rmed with an upfront payment of 50% of the total price.

The remainder will be due, one week before the beginning of the training.

Participants: The number of participants is limited to 15 persons.

NOTES

Participants will need a laptop for practical exercises, with
any recent browser (Firefox, Chrome, Safari, Internet Explorer or Edge). They will have to connect to our Wi-Fi network.

Aurélien SLODZIAN

Operational Excellence Consultant
30 years of experience,
Topic leader @ Solvay Business School

Peter BUELENS

Strategy and Operational
Excellence Consultant 30 years of experience
Public sector expert, lecturer & author

Tania PITTOORS

Director HR business
consulting 15 years of experience Consultant,
coach and lecturer

Ingeborg MAES

Quality expert, Black belt Lean Six-Sigma 15 years of experience
Consultant and lecturer

Day 1
INTRODUCTION
TO OPERATIONAL
EXCELLENCE
MANAGEMENT

  • The broader context – Operational Excellence versus Strategy
  • The challenges – Do we understand the problems we struggle with?
  • The OPEX basics
  • OPEX Maturity Model and portalexplained
  • Exercises of participants’ cases

Day 2
EXPLORING THE ‘PROCESS’
AND ‘PRODUCT’
DIMENSIONS

  • Processes, procedures, BPM, workflow management, performance, quality, risk management, … How do these elements fit within OPEX? Why are processes our starting point?
  • Everything our organization does should add value to customers, or society… How can we put the customer perspective and the voice of the customer at the heart of everything we do? What will be the benefits?
  • Each participant presents the exercise results, with contextual info
  • Teamwork – defining possible initiatives to bridge the identified gaps

Day 3
EXPLORING THE ‘PEOPLE’
AND ‘DIGITAL’ DIMENSIONS

  • No processes without people…! Processes should be managed actively. But also ‘in the process itself’, everyone has to take up his role and understand where he/she can bring value. Processes need the right people at the right place at the right time. How can we manage all this and why is this so crucial?
  • Digitalization supports efficiency, effectiveness and quality and helps monitoring these aspects. Process owners should continuously evaluate and monitor their processes to look for digitizing opportunities. This module explains you how to approach this and where to look at.
  • Teamwork – defining possible initiatives to bridge the identified gaps
  • Handing-over of certificates and closing drink