Operational Excellence Training

Operational excellence is more than a hype; it has become a must for every organization, of any type.
The margin for failure is more and more limited by budgets under pressure on the one hand and by growing demand for quality and higher levels of service from customers and citizens on the other.
In all service-oriented organizations, managers encounter difficulties in setting their priorities, identifying ‘where to focus on’ and ‘how to manage their ambition’ to become operationally excellent. This program will very practically show participants how to increase the operational excellence of their organization, service or department, in all its different aspects.

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Good is the enemy of great. That’s why so few things become great

– Jim Collins.