Beloved users,

Quality Controls

Some of you have already defined dozens of processes, organization units and initiated a number of parallel assessments. You may have been wondering: so, what’s next?

The new version will help you with the Quality Control Panel

• The Quality Control dashboard panel will list for you the 5 more important tasks
• You don’t have to define your tasks; the pilot analyses your work and makes suggestions for you!
• Click on task a go directly to the page where you can do it;
• The full list of remaining things to do are available through your personal menu (click on your name then “Quality Control”)
• You may assign a task to a colleague, it will appear in his/her to do list
• You may postpone non-urgent actions to a later date

New relation model

The previous version allowed you to define relations between items. This feature has been improved (and some bugs were fixed).

A consistent set of relations has been defined:

• A Processmay be sub-processes or super-processes of other ones
  • “Send offer”, “Deliver” and “Invoicing” are subprocesses of the “Sales” processes
• A Processmay be linked to the Organization Unitto which it belongs
  • The “Invoicing” process belongs the “Finance” department while the “Send offer” process belongs to the “Sales” department
• Functionsmay be linked as actors to theprocessesin which they play a role
  • A “sales representative” probably has something to do in the “Sales” process
• More genericProcessesmay now be linked to the more specificones
  • “Sales” vs “Retail Sales” and “Corporate Sales”
• Each Customermay be connected to one or more processes: the ones he/she may trigger(as the requester of a product or service) and the ones of which he/she is client
  • The “Reseller” may probably trigger the “Sales” process
  • The “End User” will be the client of the “Delivery” process
• The processmay also be associated to the Functionwho is its “Process owner”, i.e. the person responsible of the process efficiency and effectiveness
  • The “Sales Manager” may be the owner of the “Sales” process
• Like processes, Organization Unitsmay be organized hierarchicallyin sub-units;
• They also may be linked to the Functionsthat belong to them;

In practice, go to any item’s page (process, function, product, etc.) and click “Connect” to establish relations. The system will show you only the relevant options.

For your facility the “Process Owner” and “Belongs to” relations have been embedded within the process page itself:

Aggregations Unleash the Power of Relations

Version 1.6 automatically consolidates the assessments at the department and enterprise levels.

For example: the “Retail Sales” and “Corporate Sales” belong to the “Sales Department”. Then simply assess both processes and you will get a view of the whole department’s processes.

You have nothing more to do than link the processes to the organization unit.

The system will automatically show you the consolidated assessment when you view the department’s page. This a 0-Click operation!

You may even fine tune the weight of the processes within the department: based on the number of workers, the incomes or the process costs. You may include or exclude specific process types (for example: core business processes vs support processes).

Assessments are now on the process page

View the last assessment on the process page with 0 click: before version 1.6 one had to go to the assessment page to find the result of the assessment of a process. Now all assessments are listed directly on the process page, the result of the last one is even displayed automatically.

Revamped dashboard

All what you need is now on the dashboard: processes, organization units, ongoing assessments and the next todo’s.